Overseas Customer Support Specialist

Join PT Januardi Putera Logistik as an Overseas Customer Support Specialist and play a pivotal role in expanding our global freight forwarding operations. This is a unique opportunity for a dynamic professional with a passion for customer service and business development. Located in Jakarta Barat, you will be part of a team that handles international shipments for clients across various industries, including manufacturing, retail, and e-commerce. Your daily tasks will involve using tools like Salesforce and SAP to manage customer inquiries, track shipments, and ensure timely delivery of goods.

PT Januardi Putera Logistik is a well-established logistics company with a strong reputation in the industry. With over 20 years of experience, we have built a solid foundation of trust and reliability among our clients. We are committed to continuous growth and innovation, and we believe that our employees are the key to our success. As an Overseas Customer Support Specialist, you will have the opportunity to grow both personally and professionally, with access to training and development programs tailored to your needs.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to international clients, addressing their inquiries and concerns promptly and professionally.
• Manage and track international shipments using Salesforce and SAP, ensuring accurate and up-to-date information is available to clients.
• Coordinate with the logistics team to resolve any issues that may arise during the shipping process.
• Assist in developing and implementing customer service strategies to improve client satisfaction and retention.
• Stay updated with industry trends and best practices in freight forwarding and customer service.
• Participate in team meetings and contribute to the development of the company's customer service policies and procedures.
• Assist in the development of new business opportunities by identifying and pursuing potential clients.
• Provide regular reports on customer service performance and shipment tracking to management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service, particularly in the logistics or freight forwarding industry.
• Strong knowledge of Salesforce and SAP, with the ability to manage and track shipments effectively.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Proficiency in English, both written and spoken.
• Familiarity with international shipping regulations and customs procedures.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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