Customer Care & Demand Manager - Bali

Join Givaudan, a global leader in the creation of flavors and fragrances, as a Customer Care & Demand Manager in beautiful Bali. In this pivotal role, you will bridge the gap between our customers and internal teams, ensuring seamless demand planning, exceptional customer service, and strategic growth for our clients. Daily, you'll manage customer relationships, forecast demand, and coordinate with internal teams to meet and exceed customer expectations. This is your chance to make a tangible impact in a dynamic and innovative environment.

At Givaudan, we are committed to creating a sustainable future through our products and practices. As a Customer Care & Demand Manager in Bali, you'll play a crucial role in supporting our commitment to sustainability. You'll work with a diverse team of professionals, leveraging tools like Salesforce and SAP to streamline processes and enhance customer satisfaction.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and nurture customer relationships, ensuring high levels of satisfaction and loyalty.
• Forecast and plan demand to optimize inventory and production schedules.
• Coordinate with internal teams, including sales, production, and logistics, to ensure timely delivery of products.
• Utilize Salesforce and SAP to manage customer data, track orders, and generate reports.
• Analyze market trends and customer feedback to identify opportunities for growth and improvement.
• Develop and implement strategies to enhance customer retention and acquisition.
• Provide exceptional customer service, resolving issues promptly and professionally.
• Collaborate with cross-functional teams to drive strategic initiatives and achieve business objectives.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in customer care, demand planning, or a related role in the fragrance or flavor industry.
• Proven track record of managing customer relationships and driving customer satisfaction.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce and SAP, or willingness to learn these tools.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

🛠️ Keahlian

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