Front Office Manager - Luxury Resort Experience in Bali
Join Sunlight Hotels and Resorts as our Front Office Manager and become the welcoming face of our luxury properties in Bali's most sought-after destinations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. In this pivotal role, you'll be responsible for ensuring a seamless guest experience from the moment they arrive until their departure. Utilizing industry-leading tools like PMS (Property Management System) and CRM (Customer Relationship Management), you'll manage reservations, check-ins, and check-outs with precision.
With over a decade of experience in the hospitality industry, Sunlight Hotels and Resorts is renowned for its commitment to excellence and guest satisfaction. As a Front Office Manager, you'll play a crucial role in maintaining our reputation for luxury and service. Every day, you'll interact with guests, handle inquiries, and resolve issues, ensuring their stay is nothing short of exceptional.
This is your opportunity to grow within a dynamic and innovative organization. With a competitive salary of Rp 6,000,000 - Rp 8,000,000 per bulan, you'll have the chance to develop your leadership skills and contribute to the success of our luxury resorts in Bali.
📋 Tanggung Jawab Pekerjaan
- Manage all guest check-ins and check-outs, ensuring a smooth and efficient process.
- Handle reservations and bookings using PMS and CRM systems.
- Resolve guest complaints and inquiries promptly and professionally.
- Coordinate with housekeeping, dining, and other departments to ensure guest satisfaction.
- Maintain accurate records of guest information and transactions.
- Implement and enforce hotel policies and procedures.
- Monitor front desk operations and ensure compliance with health and safety regulations.
- Lead and mentor front desk staff to maintain high service standards.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
- Minimum of 5 years of experience in front office management in luxury hotels or resorts.
- Proven track record of delivering exceptional guest service.
- Strong leadership and communication skills.
- Proficiency in English and Bahasa Indonesia.
- Familiarity with PMS and CRM systems.
- Knowledge of local regulations and industry best practices.
- Ability to work in a fast-paced, high-pressure environment.
🛠️ Keahlian
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