Customer Service Representative (CSR) - Virtual Process

Are you a customer service professional looking for a rewarding opportunity in a dynamic virtual environment? Join our team as a Customer Service Representative (CSR) and become the frontline liaison between vehicle policyholders and our insurance provider. This role offers a chance to leverage your skills in a virtual setting, ensuring seamless communication and exceptional service. At Private Advertiser, we pride ourselves on fostering a culture of growth and innovation, making it the perfect place to advance your career in customer service.

In this role, you'll handle inbound and outbound calls, emails, and chats, resolving customer inquiries and complaints with speed and accuracy. You'll also manage customer data using our in-house CRM system, ensuring all interactions are documented and followed up on. Based in the vibrant city of Denpasar, you'll join a team that values your expertise and dedication to delivering top-notch service.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chats, providing exceptional customer service.
• Resolve customer inquiries and complaints promptly and professionally.
• Manage customer data using our in-house CRM system, ensuring accurate and up-to-date records.
• Follow up on customer interactions to ensure their needs are met and their satisfaction is maintained.
• Assist in the development and implementation of customer service best practices.
• Provide regular reports on customer service metrics and trends.
• Collaborate with the customer service team to continuously improve service quality.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the insurance industry.
• Strong communication skills, both verbal and written.
• Proficiency in English, both spoken and written.
• Experience with CRM systems, such as Salesforce or HubSpot.
• Ability to work in a virtual environment and manage time effectively.
• Familiarity with insurance policies and procedures.
• Bachelor's degree in a related field, such as Business Administration or Communications.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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