Customer Service Team Leader - Bali, Indonesia

Join Transcom, a global leader in customer experience solutions, as a Team Leader in the vibrant heart of Bali, Indonesia! We're seeking dynamic and results-driven professionals to lead our high-performing customer service teams in delivering exceptional customer experiences. In this role, you'll be responsible for managing a team of 5-7 customer service representatives, ensuring they meet and exceed customer satisfaction targets. Your leadership will drive our commitment to providing top-notch service across our diverse locations in Bali.

At Transcom, we believe in fostering a culture of innovation and continuous improvement. As a Team Leader, you'll have the opportunity to grow your leadership skills while contributing to our mission of creating memorable customer experiences. Our team in Bali is known for its creativity and dedication, and we're looking for someone who can inspire and motivate our representatives to achieve excellence.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of 5-7 customer service representatives, providing guidance and support to ensure high performance.
• Develop and implement training programs to enhance the skills and knowledge of your team.
• Monitor and analyze customer service metrics, identifying areas for improvement and implementing solutions.
• Collaborate with cross-functional teams to ensure seamless customer service across all channels.
• Lead quality assurance initiatives to maintain high standards of customer service.
• Participate in team meetings and provide regular updates to management on team performance.
• Ensure compliance with company policies and procedures, and industry regulations.
• Promote a positive and inclusive work environment that fosters teamwork and collaboration.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 3 years of experience in customer service, preferably in a leadership or supervisory role.
• Proven track record of managing and leading high-performing teams.
• Strong communication and interpersonal skills, with the ability to inspire and motivate team members.
• Familiarity with customer service software such as Zendesk, Freshdesk, or similar platforms.
• Experience in analyzing customer service metrics and implementing improvement strategies.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluency in English and Bahasa Indonesia, with excellent written and verbal communication skills.

🛠️ Keahlian

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